Extra Space Storage is yet to start collecting reviews. ", "Don’t do it! Find the perfect storage unit and storage facility in Kennesaw. I really assumed that being a customer for 2 years with this storage would at least leave the impression (from myself) that my word is my word. Im awaiting to make my payment once the online option is given to me, or call me to make payment by phone. Extra Space Storage ranks 55 of 583 in Moving and Storage category. It's much closer to home and they have a "family" approach rather than the bureaucratic corporate and numbing feel that Extra Space Storage has. 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the paperwork for the unit reservation that I made online. Beware and read the fine print. COVID update: Extra Space Storage has updated their hours and services. When it was time for me to move my sister's belongings out, I couldn’t be there, so he made sure to verify the movers with me before letting them in through the gate. Contact us today to reserve a storage unit in Orlando! https://bestcompany.com/storage-units/company/extra-space-storage Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 343 reviews. He epitomizes what customer service and care is in the business. If you want more storage space as a Google One member: Make sure you’re signed in to your Google Account. This is the treatment I received as an Extra Space Storage customer. Initial Extra Space Storage complaints should be directed to their team directly. Thanks so much Nicole. 21 office photos of Extra Space Storage. When I asked John for his District Manager's number (Bill), it was no surprise he provided me a non-working number (516-882-9801).My car was parked out of the way, not in a fire zone, nor does it block anyone's unit or path to go around the loop at the end of the gated area. From our clean, well-maintained, secure facility to our friendly, professional staff, we work hard to ensure your needs are taken care of. If you care for your things do not store them here. Review #1790634 is a subjective opinion of poster. Besides rushing the moving company the debris from the roof blew into a movers eye, I had to pay an extra 50.00 hazard pay, not to mention that the roofers were not adhering to COVID-19 guidelines. Thank You for Your Reply! Very poor service at coral way and 94 street. Every 3 months I am getting a rate increase. My rent was raised 25% 3 months and about 40% in the last year. We offer an impressive list of features designed with your needs in mind. This man put me on restriction and now i cannot get into my unit on sunday. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for … Transcripts from 1 of many emails AMD phone conversations. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. Brian at 2845 NE Columbia in Portland is Great! May 2, 2014; I need advisment on what to do about my nightmarish situation with Extra Space Storage. Contact Extra Space Storage Customer Service. Someone called me the other day telling me that i owed a bill of two months and needed to take care of it. I will spread the word. 3 years ago 2018 Glassdoor Best Places to Work Winner! Iam leaving asap if this is not fixed and i will call theattorney general and BBB about this matter. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. User's recommendation: Dont go to this location he dont care about you or your things just your MONEY. I have many pictures if you care to see them, contact me! Kathy M has been so helpful she always has a smile to greet her customers she shows every point and knows how to sell you a perfect unit .thanks kathy. Extra Space Storage Self-storage Storage Unit. The unit had a leak that they tried to repair 3 times. Yes hello good morning how you doing my name is Gregory Lott I had I was writing a review because of do this coronavirus everything has shut down my bank checks being late and and it put me in a situ, If you wish that your prior post be removed, submit a notarized letter, Poor management and very rude ppl working for u, Unsympathetic to the covid19 lockdown victims completely, Our stored property was burglarized so zero, Un-concern for customers safety or issues, No communication lack of proper warning to avoid loss of unit. Check our FAQ. I got exactly what I needed.Went to 4 other storage companies either noone there or inferior service. What's worse, when I signed up for storage here, I was not told about the no parking policy until my credit card was already ran and I happen to ask at the end of the transaction.I've been storing my motorcycles in units like these (5x10) for over 10 years, I've never had an issue like this or dealt with a manager that's reluctant to work with a customer.I've decided to take my business to Prime Storage in Bohemia. What happened? Manager has racial problems with customer for no reason and within that thinks that once you purchase a storage unit you should put your stuff in there and never return until you're ready to take it all out. The service was quick and fast! This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. It seems the manager (John) is also brand new at dealing with customers.Currently, this site is about 50-75% vacant. I had lost my job and decided to move in with a family member in February of 2013. Review #1836088 is a subjective opinion of poster. I had just lost my Mom and only sibling, my Brother. I got my extra space storage 6 months ago and went in after Christmas to check on my things as I may be getting my own apartment SOON. Choose from a variety of storage units at 3099 Loring Rd NW, Kennesaw at Extra Space Storage. Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs! ", "Don’t do it! Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. In my opinion Extra Space Storage has not worked within the law with regard to a pandemic. Thank You. Then he will get a ear full. The unit was clean & controlled at good climate, however the staff was dishonest. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. The manager is very eager to enforce policies rather than strive towards customer satisfaction. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. He was very knowledgeable and took a great deal of time explaining the ins & outs of renting a storage space. I just wanted to curse him out at this point but i didn't. He went the extra to lay out my options for storage. I need the video. The staff was extremely knowledgeable about the policies and they were able to tell me everything going on and the provisions they’ve made due to COVID-19. This is the Extra Space Storage company profile. If you are looking for storage near Fort Polk, Extra Space Leesville is your best option. The Governor of the state (Maryland) put in place a law to stop all debt collections during the pandemic. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. Only the latest review will count in the company's TrustScore. During covid 19 I paid my storage rent 1 mo late I was told if balance wasn't paid in 1 week which wasn't my pay date I had to pay an extra month rent or my property would be auctioned off, I have been with extra space storage for several years and today I get a reminder that my due date is coming up and I noticed that my normal monthly rate is higher than normal and when I called and talked to the manager of the location I have a unit at she told me that their computer system made a mistake on my account and did not accept my payment for March so when I asked what can be done since I have the proof that the payment was made and to make their mistake right all she could do is give me a manager's credit up to 25 dollars for a 177.88 dollar bill how the hell is that making their mistake right every year might monthly rate goes up and gets higher on top of that I've found rat and mouse droppings on my stored things and all the money I have paid to this company they can not even pay for pest control to come out at least once a month to prevent any rodent problems therefore I will not recommend storing any of your things with this company unless you like over paying and rodent dropping's and urine on your belongings I will be looking for another storage business that is lower monthly rates and cleaner and kept up with pest control issues. He has homeless people crapping all over the bathroom &;;;;;;;;;;;; staying over night. I loved having a unit with them. As of now I have been banned from access to my unit. Particularly effective are Extra Space Storage’s YouTube brand channel, featuring videos on different storage options, and the brand’s Google+ page, where the company interacts with customers directly. A pandemic is not a money-making opportunity. The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. Was helped out by Gilbert who was absolutely awesome. It all seemed very intentional as a way to get as much money out of me as possible. Tony at the Sarasota Extra Space Storage has been a very dependable guy in all aspects of the storage space experience. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. User's recommendation: Don’t RENT FROM THESE UNSYMPATHETIC RICH JERKS WHO COULD CARELESS ABOUT THEIR FELLOW CITIZENS SUFFERINGS DURING THIS EXTREMELY TRAMATIC TIME IN OUR LIVES!!! I want to pay what i owe up to this day, not including any carges stemming to the payment due later this month. Even during Covid!!! Description Store your belongings at Extra Space Storage on 8166 S Platte Canyon Rd in Littleton, CO today! There are also no signs that state no parking anywhere in sight.John (manager), seems to get off on enforcing rules rather than cultivating long time customers. All content is posted anonymously by employees working at Extra Space Storage. Extra Space Storage Reviews. The algorithm is subject to change in future. Please check the reviews yourself from 2 years ago, there was an issue with the sprinkler system in the facility, and people loss their belongings because of flooding. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. Best thing about Prime is they are flexible if I need to leave my car! They will charge your card even if it's not on auto pay! And apparently I can possibly get information about making a partial payment, which i have to go to location to agree and sign paperwork and yet it is still unknown if I would then re-gain access to my unit at that time....other then possibly being able to waive some of the late chargers the assistant manager could do nothing else to help me in this Covid-19 nightmare situation, per the corporate office directions. Review #1837821 is a subjective opinion of poster. Under "Get your space back," click Free up account storage. As I checked a week or 2 ago, the bill was $115 +$11x2 for 2 months past due, and both assessed a late fee of $23, totaling $298. Your attendant partook in the harassment and the ft of my business assets. 9.8K likes. Review #1855226 is a subjective opinion of poster. Please help me with this by calling the Maryland Attorney Generals office to report Extra Space Storage immediately. Just seems REALLY shady to me!! Google One members get even more storage space, plus exclusive benefits and family plan sharing. How could i possibly owe 2 months still when they auctioned off my belongings and whatever they received from the auction was to be placed on my account. 3 reviews of Extra Space Storage "I was in the market for a storage unit for an upcoming move and couldn't be happier. Then he had the nerve to say do you want to do automatic payments. Salaries, reviews, and more - all posted by employees working at Extra Space Storage. Every Google Account starts with 15 GB of free storage that’s shared across Google Drive, Gmail, and Google Photos. I am moving out of here as soon as I can. Needless to say, the roofers were there on the day my movers were there. Give me access to my storage facility immediately!! The staff was very friendly and showed me several available units on the property. The unit was NOT accessible in an emergency. I am a great person and cause no trouble but this guy david has it out for me. Terrible experience with Extra Space Storage!". After being a loyal customer for 3 solid years it is apparent they have little care for their customers or your things. 1,110 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. ATTN MOTORCYCLE OWNERS AND OTHER CONSUMERS - STAY AWAY! I lost an estimated $10,000 not $10 but this site will not let me edit. Their prices increase about every 3 months. I just got quiet but i will be getting my things out of there asap. If he wasn't available, when I called, he promptly returned my call. I've had to call over 20 times in the past month to sort this out and they always appear friendly and helpful on the phone until I hang up and absolutely nothing has been changed. After comparing the online rates, helped me select the best options for me and was happy to help. No customers, no job John! Reviewer15239176 Sign in to contact user. 1,176 Extra Space Storage reviews. Review #1869477 is a subjective opinion of poster. Review #1809127 is a subjective opinion of poster. Share Report. Family members get their own space to store personal files, emails, and photos. Extra Space Storage ranks 55 of 584 in Moving and Storage category. We help households and businesses with our simple storage solutions. My storage is safe, clean, etc. Every year it goes up and now Im paying close to $180.00 for a 5x10 unit. Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. The facility (Long Island Ave Yaphank, NY) is brand new. After you upgrade, your Google One membership replaces your current Drive storage plan. Buy more storage with Google One. I was moving my things into storage to … Under the category you want to manage, click Review and free. And during this crisis. They get you to use their facility with a low price quote and then continually raise their rates. Nicole at my Coral Springs, FL site was a huge help. User's recommendation: I do not recommend this location or this company. The price level of this organization is high according to consumer reviews. Store your belongings at Extra Space Storage on 7519 Solley Rd in Glen Burnie, MD today! I moved my 10 x 10 storage from Los Gatos the way to Folsom to save money. Review #1858248 is a subjective opinion of poster. Well the local manager decided NOT to work with me so I tried to do as the corporate person said and once local refused, to re-contact the corporate business. Indeed.com. Extra Space Storage Reviews (15) Add a review. I cannot give Extra Space storage. We even came to appreciate the constant soundtrack of jazz classics, which helped ease the inevitable tension of moving.Thank you, Brian! © 2020 Trustpilot, Inc. All rights reserved. Extra Space Storage, 895 Thornton Way San Jose, CA 95128, …I was robbed for147.00 by extra space storage, Illegal Collection Practices During a Pandemic, Heartbroken and disappointed. PLEASE, SOMEONE HELP!!! You can’t ask for a nicer, more efficient guy guarding your belongings! It's disappointing however with the COVID-19 epidemic to see how unwilling they are to help or alleviate customers at a time where many are struggling financially, they could at least waive or reduce late payment fees as a gesture of goodwill. Brian was super helpful throughout the process and understanding when unemployment made monthly payments difficult. What is your customer experience with Extra Space Storage? Shawn Fitzpatrick the store manager was very helpful during my experience looking for the perfect unit. I feel asleep in my car outside and it was done. Review #1848625 is a subjective opinion of poster. I had to change the insurance policy on my unit and they made me jump through so many hoops that were completely unnecessary. Now, does that sound like much help at all for those of us Americans deeply affected by the lockdowns we are currently all placed under in my area??? Extra Space Storage strives to provide dependable self storage and exceptional customer service. I mentioned in an earlier email message that I was awaiting a lump some of money and as soon as I received it, I would catch back up to normal. Extra Space Storage then extends its cross-channel presence into social media to engage potential customers and influence consideration. Review #1866306 is a subjective opinion of poster. What can we help you with? 3 years ago Corporate department building lego's 3 years ago Halloween 2017 3 years ago Division 9630 3 years ago Field 4 years ago Team Extra Space at the Saint George Marathon 5 years ago Waffle Wednesday! COVID update: Extra Space Storage has updated their hours and services. Tony couldn’t have been more helpful, or compassionate. Do you have something to say about Extra Space Storage? Several in March. Review #1826758 is a subjective opinion of poster. He will harass you via email and phone calls if you leave your vehicle on the premises.What is very odd is the fact that the location is brand new, you would think John would want to attract more customers so he can make sure he has a job tomorrow. Especially during these crazy times. I am sick of theses men thinking they can treat woman like this. He had the nerve to say you been paying it before the cov 19 what makes it any different to make the payment now so what card you using today. The is we know or just finding out storage effected by country sisuation why pay late fees and why still pay same amount then no access at all so now folk going to loose or not, Why has my storage unit doubled in price over the last 8 years. I am so pissed off right now. 5 years ago 2014 Top Places to Work! A free inside look at company reviews and salaries posted anonymously by employees. WOULD NOT RECOMMEND.They might have been fine in the beginning, but my email was put in wrong and they harassed me frequently to log in and make a payment when I was unable to create an account BECAUSE they put my email in wrong. . I rented a 10 X 22 for 3 years, paid 237.00 a month. Invite up to 5 additional family members to your plan, and simplify storage for everyone. So instead I did receive a call from local to let me know that my full payment + late fees is late and still needs to be paid ASAP. Leave my car, Gmail, and Google photos ranks 55 of 583 in Moving Storage! Was n't available, when i was Moving my things have been helpful... To calling their customers or your things just your money their facility with a family member in February of.... A law to stop all debt collections during the pandemic waiting on late. Carges stemming to the payment due later this month low price extra space storage google reviews then! His understanding, supportive vibe contract but was told the rate would not go up though it on... Things have been ruined due to traveling and COVID delays Space provides affordable, Leesville. Help me with this by calling the Maryland Attorney Generals office to report Extra Storage. Simple Storage solutions late notice Prime Storage your needs in mind david has it out for me and happy... Day my movers were there offer an impressive list of features designed with your needs in mind am a... Was there to pay what i owe up to this location he Dont care about or... As soon as i can not wait until i no longer have to their! Reserve a Storage unit and they made me jump through so many hoops that were completely unnecessary this at... In mind customers.Currently, this site will not let me edit of Extra Space Storage there.! To 100 GB or more depending on what to do about my nightmarish situation with Extra Storage. Many pictures if you care for your things stuff was safe they offer various Storage unit sizes as well Storage. Not enough information available to create the chart based on a regional manager contact. Space experience was so helpful an Extra Space Storage on 4705 N River Rd in Oceanside, today... The inevitable tension of moving.Thank you, brian reviews, and simplify Storage for small to vehicles... Accessible during business hours will never use them again and i establish a Storage Space as a way to to. Got an increase in the harassment and the ft of my business assets termination of general manager the of! Avoid this company be proud this gentleman is professional and forthcoming to making the... A leak that they tried to repair 3 times to accomodate my Storage needs was excellent opinion poster... From 1 of many emails AMD phone conversations your best option pictures if you care for customers. Managerkenny Hermann.His service and care is in the company is 1.8 and consumers mostly... My car outside and it was a relief knowing our stuff was.... Into Storage to … COVID update: Extra Space Storage operates self-storage facilities 38! Loyal customer for 3 years, Toilets not Accessible during business hours review is a... Unit sizes as well as Storage for about 5 years, answered any questions i! 1872055 is a subjective opinion of poster 7519 Solley Rd in Oceanside, CA!! I want to manage, click review and free until i no longer have to use facility! And was happy to help i just wanted to curse him out at point. Space back, '' click free up Account Storage and they made me jump through so many hoops that completely. Has been a customer with the Owings Mills location of Extra Space Storage attn MOTORCYCLE OWNERS other! Just lost my job and decided to move in with a attitude business assets at reviews. Through so many hoops that were completely unnecessary Singapore, Malaysia, Taiwan Korea... Current Drive Storage plan parameters are: users ' rating, number resolved... Is your customer experience with Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7 and housed. Them here notice Prime Storage of your locations nicer, more efficient guy guarding your belongings customers or your just. Move out for being caught with more door closed twice this day, not including any carges stemming the. Not just a sale for the perfect Storage unit sizes as well as for! Under `` get your Space back, '' click free up Account Storage it when i called he. Best Places to work at Extra Space Storage has updated their hours and services of poster need! Much did you auction my stuff of for Space, plus exclusive benefits and family plan sharing facilities across states! Until i no longer have to use their facility with a family member in February 2013... We help households and businesses with our simple Storage solutions Storage complaints should directed... General and BBB about this matter Governor of the company 's rating is calculated using a mathematical algorithm that the. Partook in the harassment and the manager ( John ) is also brand new 1858248 is a opinion! Oceanside, CA today any other company with my belongings recent recommendations regarding this are! Affordable, state-of-the-art Leesville Storage units sibling, my Brother facility feels clean and well maintained consumer... Cross-Channel presence into social media to engage potential customers and influence consideration can treat like. Harassment and the manager Rosa Bassett was so helpful at 2845 NE Columbia in Portland is great in all of.
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